BizOps.
Connecting
IT to
Business
Outcome.

Why does it all take so long! Those responsible for digital innovation know the phrase all too well. But digital transformation is making slow progress with familiar methods. Yet IT infrastructures are business-critical today, as every digital transaction is a business process that determines success.

Modern business processes should therefore be deeply networked with the agile IT processes of a company. Managed, optimized and operated by interface teams from "Business" and "Operations" (in short: BizOps). This method brings together teams, technologies and end-to-end processes to accelerate innovation cycles and make companies more resilient in times of change.

You know that BizOps will be relevant for your company in the future. However, sometimes it is not so easy to get started or even to define requirements. After all, BizOps is a new paradigm in many companies. We know of three typical scenarios where customers need a helping hand:

• If you want to establish a Center of Excellence aufbauen möchten All starts with a kick-off, where we establish a BizOps Center of Excellence in your company. We have already done this for Generali and other well-known companies, for example. Part of the stocktaking that takes place here is the collection of metrics to be able to implement BizOps in the first place. Logical, because first you need to know all the parameters so that you can then control them better.
• If you are looking for monitoring for your digital business model Monitoring today means much more than "goes or doesn't go". We look at your business from two sides. First, we look at the service side of things. Then we drive user experience testing to find out why conversion rates are low, for example.
• If you want to get smarter from your e-commerce solution data Data alone won't provide answers to questions like, "Why do we have so many shopping cart abandonments? Why are customers bailing?" Data must first be correctly interpreted in order to develop your online business based on it. We start where your e-commerce tool leaves off and provide you with comprehensive advice.