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DEX + ITIM + AIOps = The formula for a successful business

23-05-2024

One of the central challenges for IT teams today is to achieve the most comprehensive, enterprise-wide, and cross-system overview of user experience,…

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Objectives and Key Results (OKR): Only the Right Goals Lead to the Right Results

08-04-2024

The central task in Service Level Management (SLM) is to define, together with the business, the goals and results that an IT service should achieve…

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Experience Level Agreement (XLA): User Experience as the central measure for evaluating IT quality

11-12-2023

In the past, the focus of evaluating IT performance was primarily on metrics related to IT operations or associated performance (such as performance,…

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Icinga Support and Expertise: Unlocking the Full Potential of Icinga: Transforming Monitoring Efficiency

08-11-2023

Icinga is an open source systems management system that was created back in 2009 as a "fork" of the open source IT infrastructure monitoring solution…

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Servicetrace APM will not be re-implemented

10-03-2023

It’s official: Servicetrace APM (Synthetic Monitoring) will not be re-implemented by Salesforce in MuleSoft RPA

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amasol eyes further expansion with FIELDS Group

28-02-2023

amasol GmbH, a leading IT service provider for observability, is pleased to announce its partnership with FIELDS Group, which is taking a majority…

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Better data analysis, higher degree of innovation, more turnover

29-11-2022

This simple denominator sums up the results of a recent global survey of professionals and executives commissioned by Splunk. The survey, entitled…

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Investigations into the contribution of AIOps to IT Operations Management - Part I

28-11-2022

Most people, when they hear the term "artificial intelligence" or its abbreviation "AI", will probably think of their favourite science fiction story…

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Wie geht eigentlich BizOps?

18-11-2022

"Die BizOps-Teams setzen sich aus teilweise sehr unterschiedlichen Kompetenzen zusammen: Hier werden BWLer, ITler, Ingenieure, Data Scientists…

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