“Complex applications today are delivered via a combination of different IT environments: physical, virtual, mobile, cloud-based, mainframe. These heterogeneous systems require a solution for application performance management that can look through all levels and recognize the effects on the network and the underlying IT infrastructure. Individual “silo” monitoring tools do not provide the overall picture required. The individual monitoring tools may even report that everything is fine, even though the end users are suffering from poor performance.
In addition, today's complex IT environments require more than just thresholds and baselines as the basis for extreme performance alerts. Because of their complexity, these systems require a deeper understanding of performance nuances and the relationships between individual IT components to detect potential problems before they affect the end user's work.
Especially in times of tight budgets, costly outages must not be allowed to impact business. DX Application Performance Management, with its application behavior analysis feature, helps organizations reduce the time it takes to diagnose problems.
DX APM helps identify performance issues in mission-critical applications that drive business productivity and revenue, while ensuring that end users and customers experience a positive user experience. The solution provides a 360-degree view of the end user experience by linking transactions to the underlying infrastructure across complex physical, virtual, cloud-based and mainframe environments.
The integrated application behavior analysis feature enables immediate troubleshooting. It also automatically scans key application performance management metrics for potential problems and anomalies. This allows problems to be resolved before they affect the user's work.
Why is this advanced analysis necessary? Thresholds and baselines are ideal for diagnosing and alerting extreme behaviors in application or service performance. The analysis of application behavior, on the other hand, learns for itself what normal performance between individual IT components means and pays attention to deviations over time.
DX Application Performance Management (DX APM) consists of a comprehensive suite of market-leading products for managing the performance and availability of applications, portals and service-oriented architectures. Recognized industry analysts rate DX APM as one of today's leading solutions. In the current Gartner Magic Quadrant, the DX APM solution is positioned in the Leader Quadrant.
The Java Community Process has adopted the byte code instrumentation technology originally developed by CA Wily as a standard and integrated it firmly into the JVM. Leading companies around the world rely on the DX APM solution to manage their online applications.
We would like to introduce the following two modules from the APM product suite to you:
DX Application Performance Management (DX APM): This is the core product of the APM product suite. Based on the instrumentation of the application servers with the DX APM agent, the complete monitoring of all transactions takes place. All essential metrics from the frontend (user experience) to the backend are collected automatically. DX APM offers a complete, transactional end-to-end view (mobile-to-mainframe) for your business-critical applications.
CA Application Experience Analytics (CA AXA): A real-user experience solution that provides your business analysts, app developers, IT operations, and support teams with complete visibility and insight to increase user engagement and maximize potential application value for customers. With AXA, you can analyze the performance and user behavior of each session for each user of your mobile apps and Web-based applications.
With a modern user interface designed from the ground up, DX APM simplifies and accelerates the analysis of application performance problems by enabling APM users to easily and naturally analyze application problems themselves, even without extensive knowledge of the application. With Experience View, DX APM provides a business-oriented view of the user experience of your entire application environment so you can easily see the current state and impact of potential issues on your business and customers.
The DX APM Relationship View (patent pending) allows filtering of the automatically generated complex application relationships to greatly simplify the view and minimize the typical “spaghetti” view in the transactional topology representation of the application. By applying attributes, different users can filter across geography, business unit, type of application component, operating system, etc. to easily see what is important to them and the task at hand (perspectives). By reducing chaos, you can focus on the problem and achieve a faster root cause analysis.
One of the first questions asked about performance problems is: “What has changed?”. Understanding changes over time and being able to focus on changes before a performance problem is a key element of DX APM's underlying analysis. DX APM has a built-in timeline that allows you to view and navigate the sequence of change events in chronological order to see the impact of the changes on application components. By simply moving the timeline before a performance problem, you can easily identify the starting point of the problem, the first affected components, and the sequence of events that led to the problem.
The differential analysis functionality in DX APM (Anomaly Detection) uses advanced algorithms and analyses that are new to the APM market and reflect the approach a human operator would take to monitor transactions. This new approach requires no configuration and automatically generates alerts that detect both slow-growing, chronic, and fast-acting, acute problems. When problems occur, meaningful transaction traces are automatically collected and made available for further review. All this does not require complex rules and configurations.
When application performance is poor, it often resembles searching for the needle in the haystack to find the cause of a problem, especially in complex and dynamically changing environments. DX APM simplifies these tasks with assisted triage functionality, an intelligent engine that combines differential analysis and timeline evaluation, automated best practices and expert knowledge to guide you directly to the root cause of a problem. In DX APM, Assisted Triage provides a quick and easy way to determine the exact cause of a problem using intuitive workflows in analysis notebooks. This accelerates application troubleshooting to ensure application performance at all times.
Additional Modules for DX APM
To extend the functionality of DX APM, a number of additional extensions are available at the following web page: MarketPlace.ca.com/apm
In times when customers decide very quickly between acceptance and rejection, it is essential to gain insight into user behavior in order to continuously increase customer satisfaction. But what creates a perfect user experience for your applications? An intuitive design, error-free code and excellent performance.
AXA is an analytic solution that provides insight into the digital experience and helps you quickly determine whether a problem with an app or application is in the design, code or infrastructure. This allows you to isolate the problem before it affects the user experience. This insight, along with the ability to track the customer journey in the app and determine user behavior as to how, when and where your customers are using the app, helps you better understand your users. This is essential for a perfect user experience in web, mobile and wearable apps.
AXA captures all user actions by instrumenting the mobile apps or by using browser agent technology. Important metrics such as response times and error rates are transparently recorded directly on the user side and sent to the AXA platform for further evaluation. Here, all transactions are analyzed and the relation to sessions is established. Only these make it possible to track the customer journey.
Für die Analyse der gesammelten Daten verwendet AXA eine Big Data Analytics Plattform auf Basis von ElasticSearch. Im CA AXA Data Studio (basierend auf Kibana) lassen sich individuelle Analysen mit den gesammelten Daten durchführen und spezifische Dashboards erstellen. Es besteht voller Zugriff auf alle Daten des Elastic Data-Lake.
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