The motto is “customer-centered”. It is precisely this challenge that every IT department must face today because its work plays a central role in successful customer communication and interaction. Customers are becoming more and more demanding and demand continuous availability of business services in today's “always online” age.
With DX AIOps Platform, the IT department is able to use pragmatic methods to quantify the key success factors to ensure that all customer interactions are carried out successfully. The solution offers the opportunity,
DX AIOps Platform consists of these modules (among anothers):
DX Application Performance Management (DX APM)
DX APM enables rapid monitoring, analysis and reporting of transactions, open questions and problems across the entire enterprise application environment (physical, virtual, cloud).
DX APM collects comprehensive data on application performance and alerts IT via Application Behavior Analytics to emerging performance issues. The data collected with DX APM can also be integrated with the following solutions:
DX Infrastructure Manager
DX Infrastructure Manager enables proactive management of the overall performance and availability of the enterprise-wide IT infrastructure with the goal of improving service quality, increasing efficiency and reducing costs.
DX Infrastructure Manager provides fault detection, fault isolation, root cause analysis, configuration, and change management capabilities. Other features include performance management, traffic analysis, trend analysis, and proactive capacity planning for the entire infrastructure.
For further questions and information please contact us.
We will be happy to advise you.
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