Welcome to amasol support!

Here you will find all information on the following support issues:

  • opening a ticket
  • online ticket system
  • remote support
  • escalations

Opening a ticket

Support tickets can be issued in written form

If you require assistence in opening and editing tickets, please call the amasol support team:
Phone: +49 89 1894743-55

The support team can be reached by telephone on weekdays 9:00-17:00.

Excluded are Sundays and bavarian holidays.
Customers with extended support service, especially 24/7 support receive additional contact information. For any questions please contact amasol support manager Benjamin Welge.

Online Ticket System

amasol offers their customers access to the amasol online ticket system.
Here you can

  • issue new tickets
  • list your tickets and filter them by categories
  • access detail information on your tickets
  • close tickets

You receive your login data by calling the amasol support team.
Further information will be available after logging in to the online ticket system.

Remote support

For purposes of remote maintenance many customers provide our support team with VPN access. Compared to support via email and telephone, this enables our support team to conduct faster diagnosis and problem solving.
If VPN access is not possible, we offer support via Teamviewer or WebEx. Of course any other remote access service can be used if requested.

Questions on processes and escalations

If you have any questions, remarks or complaints regarding support beyond processing your tickets, please get in touch with amasol support manager Benjamin Welge


Contact

For further questions and information please contact

Benjamin Welge
amasol AG
Campus Neue Balan
Claudius-Keller-Straße 3 B
81669 München
Tel.: +49 89 1894743-34
benjamin.welge@amasol.de