Here you will find all information on the following support issues:
Support tickets can be issued in written form
If you require assistence in opening and editing tickets, please call the amasol support team:
Phone: +49 89 1894743-55
The support team can be reached by telephone on weekdays 9:00-17:00.
Excluded are Sundays and bavarian holidays.
Customers with extended support service, especially 24/7 support receive additional contact information. For any questions please contact amasol support manager Benjamin Welge.
amasol offers their customers access to the amasol online ticket system.
Here you can
You receive your login data by calling the amasol support team.
Further information will be available after logging in to the online ticket system.
For purposes of remote maintenance many customers provide our support team with VPN access. Compared to support via email and telephone, this enables our support team to conduct faster diagnosis and problem solving.
If VPN access is not possible, we offer support via Teamviewer or WebEx. Of course any other remote access service can be used if requested.
If you have any questions, remarks or complaints regarding support beyond processing your tickets, please get in touch with amasol support manager Benjamin Welge
For further questions and information please contact
Campus Neue Balan
Claudius-Keller-Straße 3 B
Tel.: +49 89 1894743-34